We have collated a number of commonly asked questions to assist you without the need to contact the support team.
Common questions
How can I book or manage bookings for my colleagues?
At present, bookings need to be made by the individual attending the course, using their own account. We recognise that being able to book on behalf of colleagues was a functionality in the previous system, but further development is needed before this option can be introduced. We will share an update when the functionality becomes available.
If you are interested in this functionality please register your interest via this Microsoft Forms link:
I have just registered and cannot see the course I am looking for.
You may find that you do not have access to all the courses you should immediately on registration. In this case please back after an hour or so to allow for background processes to occur. If you have registered with a personal email address, you should amend this to one issued by your organisation, or if there have recently been changes to the bit after the @ in your email address please contact us at enquiries@skills.norfolk.gov.uk so we can ensure that email address gets correctly identified as your school.
How do we pay for a course?
Online payment functionality via credit card and Oracle invoicing is currently being developed and will be made available later this year. We will provide a further update when this facility is ready to use.
- For LA schools: Payments will continue to be journalled in the normal way.
- For academies: You will be contacted for a PO number for your staff member prior to the course.
- For all other users: You will be contacted to arrange payment prior to the course.
My account has been suspended.
If you have signed up using a non-organisation email address (such as Gmail, Outlook, Yahoo etc.) yet have selected you work for a school, your account will be suspended pending confirmation from the headteacher that this is permitted.
I'm not receiving any emails.
Please be sure to check your spam or junk or quarantine email folders for emails sent from the system if they do not appear in your inbox. You may require technical assistance from your email support provider. These include registration, password resets, and booking confirmation and reminders. Emails will come from the email address enquiries@skills.norfolk.gov.uk.
About S4S the former Norfolk Services for Schools site.
The previous S4S site has been decomissioned. Learning resources are now being provided from this site, and contract resources are being provided from the new contracts site.